An Assessment of the Relationship between Emotional Intelligence and Performance of Health Sector Employees in Zvimba District Hospital Zimbabwe

Abstract

Emotional intelligence is not a luxury, but a necessity in Zimbabwean public health institutions. The aim of the study was to determine the nexus between emotional intelligence and a performance of health sector employees in Zvimba District Hospital. The focus was on key emotional intelligence parameters on augmenting performance for the health sector. The study was guided by positivism research philosophy and anchored on Goleman’s Model. A sample of 124 health professionals was selected using Raosoft sample size calculator allowing a 5% margin of error and 95% confidence level. Structured questionnaires were used to collect data. Quantitative data were uploaded on SPSS Version 21 and analysed using descriptive statistics and correlations. It was established from the main study findings that leaders with high emotional intelligence could inspire and motivate their teams, fostering a positive work environment that can lead to improved service delivery. It was revealed that emotional intelligence enhanced communication between healthcare providers and patients, leading to better understanding and health outcomes. This contributed to higher job satisfaction among healthcare workers, reduced turnover rates and ensuring continuity of care. The study established that resilience fostered employees to maintain professional integrity and continues to provide safe and effective care. The study recommended the need to establish support systems that promoted emotional well-being among healthcare workers. Longitudinal studies should focus on encouraging the selection of leaders with high emotional intelligence to foster a supportive work culture.