The Future of Odel: Evaluating the Role of Technology in Enhancing Personalised Learning Experiences in Higher Education. The Case of Zimbabwe Open University

Abstract

The rapid evolution of technology has significantly influenced Open and Distance e-Learning (ODeL), paving the way for personalised learning experiences in higher education. This study investigates the integration of advanced technologies, such as Artificial Intelligence (AI), adaptive learning systems and intelligent tutoring platforms into ODeL frameworks to enhance individualised learning pathways. By analysing current literature and case studies, the research identifies how these technologies contribute to improved student engagement, academic performance and retention rates. Data generated for the study included interview guide, open- ended questionnaire and focus group discussions. Document analysis was also used to complement the other methods. A purposive sampling technique was used to select participants for qualitative data. A total of 21 participants were selected with 12 students (undergraduate and postgraduate), six academic staff members and three e-learning administrators. Findings indicated that personalised technology-enhanced learning environments foster greater learner autonomy, motivation and satisfaction. However, challenges such as digital literacy gaps, infrastructure limitations and the need for faculty training are also highlighted. The research underscores the importance of strategic implementation of personalised learning technologies in ODeL settings. It recommends institutional policies that support technological infrastructure development, continuous professional development for educators and the adoption of learnercentric pedagogical models. By addressing these areas, higher education institutions could effectively leverage technology to create more inclusive and effective personalised learning experiences, aligning with the future trajectory of ODeL.